Phones

Phone numbers are not managed securely by many customer service operations.

This doesn't solve the problem at all! She never addresses that the first CSR was wrong in telling me account info over the phone. I should have told it to her for verification, not the other way around. Also, she doesn't address the fact that the second CSR didn't call into question why I was changing area codes and not mailing address to match. Besides, if I was a thief spoofing the phone number I wouldn't have cared if the CSR changed the phone# on the account or not. I just would've made the caller ID match it. Even if you take the CSR's completely out of the equation it's still a problem. If the thief has my card number he's got my name. A simple reverse phone lookup will show what my phone number is in most cases. One spoof and he's got it. Granted that makes it a little harder, but that's only if the CSR's aren't quite as "giving." So, I guess I now have to guard my phone number as closely as I guard my social security number. That's ridiculous!

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