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July 31, 2005

Tech Support Woes

Not the first time I've seen this kind of story about Vonage.

Saturday morning I woke up at a criminally early hour (for a weekend anyhow). Since sleep apparently wasn't in the game plan I decided to call Vonage to see if I could actually get someone on the phone, and if I could convince them to listen to me long enough to troubleshoot a hardware/firmware problem I've been having with my VOIP terminal adapter.

 

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Tech Support woes, and why process everywhere ain't all it's cracked up to be

Posted on July 31, 2005 05:48 PM by vonage431.
Filed in Phones under vonage.
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