Phones

Skype is great when it works. But it's not flawless.

So in case you think I’ve gone completely Skype nuts, here’s a few balancing news items.

I had a Skype conference call with a client a few days ago. It was embarassingly bad, mainly because one of the participants was on a flaky hotel Wi-Fi link. In the vertically integrated telco model, this would be the telcos problem. Skype’s layered model tends to push them towards a “not our problem” approach. Mistake! The Skype client needs to be aware of the connectivity quality underneath it. If it can’t deliver, and is disrupting a conf call, then it needs to inform the participant, end the call, or somehow manage...

I’m also having too many Skype calls where I need to re-dial to get a better connection. Plus I’ve had several failed SkypeOut calls (what is a 10040 error, or whatever it was, I don’t know — but that’s not my idea of a great user experience).

You get what you pay for. Read through for more issues.

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